Clients’ Charter Penerbit UTM Press

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We, the staff of Penerbit UTM Press, pledge and give our word of honour to continuously fulfill our every role and responsibility with quality through:

Ensuring that the published products do not receive clients’ complaints exceeding two out of four categories, i.e. Language, Fact, Physical Defect and Print Quality.

Ensuring that yearly publication percentage is not less than 90% of total yearly estimate.

Ensuring that publication period meets the stipulated schedule, i.e. 12 months for books and 6 months for journal articles, upon completion of the assessment process.

Ensuring that delivery of books meets the promised date after receiving complete orders, i.e. within three (3) working days for local orders, seven (7) working days within West Malaysia, 21 working days for Sabah & Sarawak/overseas.

Ensuring all books/journals published meet the quality standards as stipulated in aspects of shape, print and binding.

We appreciate your constructive comments and feedback. You are our clients. Our clients are our main concern to making us raise the quality of service and providing optimum satisfaction.

Research Ecosystem
Universiti Teknologi Malaysia UTM Nexus - Research & Innovation

Office of Deputy Vice Chancellor (Research & Innovation)

DVCRI Profile Johor Bahru Office Kuala Lumpur Office

Higher Institution Centre of Excellence (HI-COE)

Advance Membrane Technology Research Centre - AMTEC Institute of Noise & Vibration - INV Wireless Communication Centre - WCC

Research Institute

Centre of Excellence (COE)

Institute of High Voltage & High Current - IVAT UTM-MPRC Institue for Oil & Gas - IFOG Centre for Artificial Intelligence & Robotics - CAIRO Centre for Engineering Education - CEE Centre for Advanced Composite Materials - CACM Innovation Centre in Agritechnology for Advanced Bioprocessing - ICA Institute of Bioproduct Development - IBD

Service Entity

Research Management Centre - RMC Penerbit UTM Press Centre for Community & Industry Network - CCIN Innovation & Commercialisation Centre - ICC University Laboratory Management Centre - PPMU Institut Sultan Iskandar - UTM-ISI

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