Student Support Framework for Blended Learning in Higher Institutions




This research publication highlights a study focusing on students’ requirements for student support services at a higher education institution in Malaysia. It addresses problems in distance education concerning institutional practices and strategies for providing student support within mixed learning contexts. It highlights students’ problems with stemming from their demographic and demographic attributes, and these influence their needs for four kinds of support services. Students attached the highest priority to instructional services, followed by post-study services, administrative services and lastly welfare services. Four patterns of relationships between students’ characteristics and support services needs were identified. Specifically, support services needs differences were identified between gender, age and maturity of students, and level of achievements. This book proposes an integrated student support frame for HLIs and suggestions for its broad applications in blending learning contexts in Malaysia.

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